Privacy Policy

1. Information We Collect

Personal Information You Provide

When you book events, contact us, or create an account, we collect:

• Contact Information: Name, email address, phone number
• Payment Information: Credit card details (securely processed by our payment provider)
• Event Preferences: Neighborhood preferences, group size, special requests
• Communication Records: Messages, support tickets, and feedback

Information We Collect Automatically

When you use our website or services, we automatically collect:

• Usage Data: Pages visited, time spent, click patterns
• Device Information: Browser type, operating system, IP address
• Location Data: General location (city/state) for event recommendations
• Cookies: See our Cookie Policy for details

Information from Third Parties

We may receive information from:

• Payment Processors: Transaction confirmations and payment status
• Social Media: If you choose to connect social accounts
• Partners: Venue feedback and event attendance information

2. How We Use Your Information

Service Delivery

• Process bookings and manage event attendance
• Send event confirmations, updates, and reminders
• Provide customer support and respond to inquiries
• Facilitate communication with your event group

Improvement & Personalization

• Analyze usage patterns to improve our services
• Recommend events and venues based on your preferences
• Develop new features and optimize existing ones
• Conduct surveys and gather feedback

Communication

• Send promotional emails about new events (with opt-out option)
• Share important updates about our services
• Notify you of special offers and discounts
• Provide safety information and emergency communications

Legal & Safety

• Verify age requirements (21+) for alcohol-related events
• Comply with legal obligations and respond to law enforcement
• Investigate and prevent fraud or abuse
• Ensure participant safety during events

3. Information Sharing

We do not sell your personal information. We only share your information in these limited circumstances:

Service Providers

We work with trusted third parties who help us operate our business:

• Payment Processing: Stripe, PayPal for secure payment handling
• Email Services: Mailchimp, SendGrid for communications
• Analytics: Google Analytics for website usage insights
• Customer Support: Help desk software for support tickets

Event Partners

We share limited information with venue partners (name, group size) to facilitate your event experience and ensure proper service.

Legal Requirements

We may disclose information when required by law, to protect our rights, or to ensure participant safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: SSL/TLS encryption for all data transmission
• Secure Storage: Encrypted databases with restricted access
• Payment Security: PCI DSS compliant payment processing
• Access Controls: Limited employee access on a need-to-know basis
• Regular Audits: Security assessments and updates

While we strive to protect your information, no internet transmission is 100% secure. Please contact us immediately if you suspect any unauthorized access to your account.

5. Your Privacy Rights

You have the following rights regarding your personal information:

Access & Portability

• Request a copy of all personal information we have about you
• Receive your data in a portable, machine-readable format
• View how your information has been used and shared

Correction & Updates

• Update your contact information and preferences
• Correct any inaccurate or incomplete data
• Add missing information to your profile

Deletion

• Request deletion of your personal information
• Close your account and remove your data
• Note: We may retain some information for legal or safety purposes

Communication Preferences

• Opt out of marketing emails (unsubscribe link in every email)
• Choose which types of notifications to receive
• Update your communication preferences anytime

To exercise any of these rights, contact us at privacy@chicagobarcrawl.com or use our contact form.

6. Data Retention

We retain your information for different periods based on its purpose:

• Account Information: Until you request deletion or close your account
• Transaction Records: 7 years for tax and legal compliance
• Communication Records: 3 years for customer service purposes
• Marketing Data: Until you opt out or request deletion
• Safety Records: As required by law or safety regulations

When we no longer need your information, we securely delete or anonymize it.

7. Children's Privacy

Chicago Bar Crawl services are intended for adults 21 and older. We do not knowingly collect information from anyone under 21. If we discover we have collected information from someone under 21, we will delete it immediately.

8. International Users

Chicago Bar Crawl operates primarily in Chicago, Illinois, USA. If you're accessing our services from outside the United States, please be aware that your information may be transferred to and processed in the United States, where privacy laws may differ from your home country.

9. Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by:

• Email notification to your registered email address
• Prominent notice on our website
• In-app notification if applicable

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us: